Rabta Privacy Policy 

1. Introduction

Rabta (“we,” “us,” or “our”) is a Managed Service Provider (MSP) offering email management and IT services to clients in Pakistan and internationally. We respect your privacy and are committed to safeguarding your personal data in compliance with Pakistan’s Personal Data Protection Bill 2023 (draft), applicable US privacy laws (such as CCPA/CPRA), and the European Union’s General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We collect various types of personal data necessary for service delivery and communication, including but not limited to:

• Contact information (name, email address, phone number)

   

• Account credentials and authentication information

   

• Email content and metadata necessary for email management services

   

• Usage data related to service interaction and technical logs

   

• Payment and invoicing information when applicable

   

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent, which you can withdraw at any time

   

• Performance of our contract with you or your organization

   

• Compliance with legal obligations applicable to Rabta

   

• Our legitimate interests in providing, improving, and securing our services

   

4. How We Use Your Information

Your data is used strictly for:

• Providing and managing MSP email and IT services

   

• Authenticating and managing your account

   

• Communicating service-related updates, including security alerts

   

• Ensuring compliance with applicable laws and regulations

   

• Improving our services and conducting technical support

   

• Billing and payment processing

   

5. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We share personal information only in the following cases:

• With trusted third-party service providers who support our operations under strict confidentiality agreements

   

• When required by law, regulation, court order, or government request

   

• To protect our legal rights, customers, service infrastructure, or others from harm

   

6. International Data Transfers

As we serve clients internationally, your personal data may be transferred outside Pakistan. We ensure appropriate safeguards as required under the Pakistan Personal Data Protection Bill and GDPR, such as standard contractual clauses or adequacy decisions.

7. Data Security

Rabta implements industry-standard technical and organizational measures to protect your personal data, including encryption, access controls, secure data storage, and regular security assessments.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined, maintain legal compliance, resolve disputes, and enforce agreements.

9. Your Data Rights

Depending on your jurisdiction, you may have the following rights concerning your personal data:

• Right to access the data we hold about you

   

• Right to correct incomplete or inaccurate data

   

• Right to request deletion or restriction of your data processing

   

• Right to data portability, allowing transfer of your data to another service provider

   

• Right to withdraw consent where processing is based on consent

   

• Right to lodge a complaint with a supervisory authority

   

10. Cookies and Tracking

If applicable, we use cookies and similar technologies for essential service functions and to analyze usage patterns to improve user experience. Users can control cookie preferences through their browser settings.

11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors without parental consent.

12. Risk Disclaimer

While Rabta applies robust security practices, no internet-based service can be completely secure. Clients acknowledge inherent risks in data breaches or unauthorized access beyond our reasonable control. Rabta disclaims liability for indirect or consequential damages resulting from such events. Clients are responsible for maintaining their own security measures, such as strong passwords and device security.

13. Changes to This Privacy Policy

We may update this policy to reflect legal changes, service improvements, or operational practices. We will notify clients of any significant changes through appropriate communication channels.

14. Contact Us

For questions, concerns, or requests related to this privacy policy or your personal data, please contact:

Rabta Data Protection Officer
Email: info@rabta.cloud
Phone: +92-XXX-XXXXXXX